Webster Industries Inside Sales Team – An Added Value
“For a team to truly be strong it has to be a chain with pressure spread evenly across the length; each link supporting the next.”
The Inside Sales Team at Webster Industries serves as a key component to the company’s customer-focused mission, functioning as the liaison between the customer and everything Webster.
Rebecca Hartman, Webster Industries Inside Sales Manager, said “We take every phone call that comes in from each Webster customer,” Hartman said, handling quotes, sales orders, expediting/processing, and order shipment, in addition to providing technical information per individual quote/order, as needed. The attitude of Webster’s inside sales representatives and the department as a whole is to go above-and-beyond to meet customers’ needs.
Each inside sales representative at Webster completes a lengthy training process before handling customer phone calls, ensuring they have the experience and knowledge to confidently fulfill requests, answer questions, and respond to the individual needs of each customer.
In addition to comprehensive training and a thorough knowledge of the chain industry, Webster’s inside sales team is unique in its approach to personal, streamlined account management.
The inside sales department is divided by territory, allowing each customer to work consistently with the same Webster inside sales representative throughout the order process. That consistency provides for a more time-sensitive and personal approach for each customer.
“It’s about the best people and an atmosphere of trust,” Hartman said, and striving to reach the department’s goal of building relationships and “providing the best service in the industry.”
The quality that truly sets Webster apart is its concern for its customers, and the company’s unmatched objective to ensure their needs are met and problems are solved in a timely and courteous manner.
Because each representative in the inside sales department handles specific territories, the specified knowledge gained throughout years of experience allows representatives to work quickly and with little down time when a customer requests a quote or asks a project-specific question.
In addition, a strong sense of teamwork at Webster means that not only do the representatives in the inside sales department work together to achieve the department’s goals, but the company’s engineering team provides additional support to ensure solid, timely answers to technical questions or problems.
Customers who contact Webster’s inside sales department can expect a welcoming, results-driven approach, centered on the teams pride in its strong customer focus and equally strong quality USA-made chains.
Dean Bogner, Vice President of Sales & Marketing